Refund policy

Heyglow Return and Exchange Policy

Heyglow values your satisfaction and wants to ensure you have a positive experience with their products. They understand that sometimes things don't go as planned, so they offer the following return and exchange policy:

Refunds:

• Heyglow accepts refund requests for unopened and unused products within 7 days of purchase.

• To initiate a refund, please contact Heyglow customer service via email or phone.

• Once your request is approved, you will receive a return shipping label and instructions.

• Refunds will be issued to your original payment method once the returned items are received and inspected.

Exchanges:

• Heyglow does not offer general returns, but they will gladly exchange your product for a different one if:
  • You receive a faulty or damaged item.
  • You receive the wrong item.

• To initiate an exchange, please contact Heyglow customer service within 3 days of receiving your order.

• You will be responsible for the shipping cost of returning the original item.

• Heyglow will cover the shipping cost of sending you the replacement item.

• Exchanged items must be unopened and unused.

Please note:

• Heyglow is not responsible for minor damages that occur during shipping.

• If you receive a damaged item, please take photos of the damage and packaging before contacting customer service.

• This policy is subject to change at any time without notice.